Return Policy

Last Updated: July 25, 2025

Thank you for shopping with Souneivmsdly.

We value every customer and aim to provide a reliable and pleasant shopping experience. If there is a problem with your order, our support team will review your case carefully and work with you to find a fair and appropriate resolution.

For any order-related issue, please contact us at support@souneivmsdly.com. To help us locate your purchase quickly, please include your order number and the email address used at checkout in your message.

General Return Policy

All purchases made through Souneivmsdly are treated as final sale.

We do not accept general returns or exchanges for reasons such as changing your mind, ordering the wrong item, or no longer needing the product. Returns or resolutions may only be considered if the product you received has a verified quality problem, arrives visibly damaged, or is different from the item you ordered.

Damaged, Defective, or Incorrect Products

Although we make efforts to ensure products are checked before shipment, issues may occasionally occur during fulfillment or delivery.

If your item is damaged, defective, or incorrect upon arrival, please contact our customer service team before taking any further action.

You should inspect your package promptly after delivery and notify us within 7 days of the delivery date.

To allow us to review your request efficiently, please email support@souneivmsdly.com with the following information:

  • Your order number
  • The email address used when placing the order
  • A clear description of the issue
  • Photos or video evidence showing the damage, defect, or incorrect item
  • Any additional details that may help us understand the situation

After receiving your information, our team will review the case. If the claim is approved, the available solution may include a replacement, a partial refund, or a full refund, depending on the nature of the issue.

Refunds

If your request qualifies for a full or partial refund, the refund will be processed back to the original payment method used for the order.

After the refund has been issued on our side, it may take approximately 7–12 business days for the amount to appear in your account. The exact processing time may vary depending on your bank, card issuer, or payment provider.

Exchanges

Souneivmsdly does not provide standard product exchanges.

A replacement may only be offered when an item is confirmed by our support team to be damaged, defective, or incorrect. Replacement requests must be reviewed and approved before any further steps are taken.

Unauthorized Returns

Please do not return any item without first contacting our customer support team and receiving confirmation from us.

Products sent back without prior approval will not be accepted. Unauthorized returns are not eligible for a refund, replacement, exchange, store credit, or any other resolution.

If a return is required, our support team will provide the necessary instructions after your case has been reviewed.

Contact Us

For questions about returns, refunds, damaged items, defective products, or incorrect orders, please contact us directly:

Brand: Souneivmsdly
Website: https://souneivmsdly.com/
Email: support@souneivmsdly.com
Phone: +1 (424) 348-7757

Company Name: Capa Holdings Limited

Business Address:
FLAT G-133, 16/F, PHASE 2,
SUPERLUCK INDUSTRIAL CENTRE,
57 SHA TSUI ROAD,
TSUEN WAN, HK