Shipping policy

Last Updated: July 25, 2025

Thank you for shopping with Souneivmsdly.

We understand that customers look forward to receiving their orders as soon as possible. This Shipping & Customer Service Policy explains how we process, ship, track, and support orders placed through https://souneivmsdly.com/.

1. Order Processing

After an order is placed, our team will begin reviewing and preparing it for shipment.

In most cases, order processing may take up to 3 business days. During this time, we may verify order details, prepare the products, package the shipment, and transfer it to our logistics partners.

Orders submitted during weekends or public holidays will normally begin processing on the next business day. Orders placed over the weekend are generally scheduled for dispatch from the following Monday.

2. Shipping Time and Shipping Fee

Souneivmsdly offers standard international shipping.

Estimated delivery time is usually 10–20 business days after the order has been processed and shipped.

A flat shipping fee of USD $5.99 per order is generally charged for standard shipping. The final shipping cost will be displayed at checkout before payment is completed.

Please note that delivery times are estimates and may vary depending on the destination country, local carrier service, customs procedures, holidays, weather, or other circumstances beyond our control.

3. Possible Delivery Delays

Although we work with shipping partners to deliver orders efficiently, delays may occasionally occur.

Delivery may be affected by factors such as:

Customs inspections
Local postal or courier delays
Carrier service disruptions
Peak shopping seasons
Public holidays
Weather conditions
Incorrect or incomplete shipping information

If a delay occurs, we appreciate your patience while the carrier continues processing the shipment.

4. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number.

You may track your package through:

www.17track.net

Please be aware that tracking information may not appear immediately after the tracking number is issued. It can take several days for the carrier’s system to activate or update the tracking details.

5. Separate Shipments

If your order includes more than one item, the products may be sent in separate parcels.

This may happen when items are stored in different warehouses or when separate shipping allows us to deliver products more efficiently. Each package will usually be assigned its own tracking number once shipped.

Receiving one item first does not necessarily mean the rest of your order is missing. Additional packages may still be in transit.

6. Order Changes

If you need to update your order, please contact us as soon as possible.

Requests to correct shipping details or adjust product information, such as size, color, quantity, or item selection, should be sent within 12 hours after the order is placed.

Please email us at:

support@souneivmsdly.com

Your message should include:

Your Order Number
The email address used when placing the order
A clear explanation of the change you would like to make

We will do our best to assist with your request. However, once an order has entered processing, fulfillment, or shipment, changes may no longer be possible and cannot be guaranteed.

7. Missed Delivery Attempts

If the courier is unable to complete delivery, they may leave a delivery notice or hold the package at a local post office, courier branch, or pickup location.

Please use your tracking number to check with the local delivery provider first.

Souneivmsdly is not responsible for packages returned, delayed, lost, or undeliverable due to:

Incorrect shipping address
Incomplete recipient information
Failure to collect the package
Refusal of delivery
Customer absence during delivery attempts

Customers are responsible for providing accurate delivery information and collecting packages within the carrier’s required timeframe.

8. If Your Shipment Takes Longer Than Expected

If your order appears delayed, please first review the tracking information.

If the tracking page has shown an update within the last 7 days, the package is generally still moving through the delivery network.

If there has been no tracking update for more than 7 days, please contact us at:

support@souneivmsdly.com

To help us investigate your shipment, please include:

Your Order Number
The email address used for the order
Your tracking number, if available

Our customer service team will review the situation and assist you accordingly.

9. Lost or Stolen Packages

If a package is officially confirmed by the carrier as lost during transit, Souneivmsdly will arrange a replacement shipment at no additional cost.

However, packages marked as “Delivered” by the carrier are not considered lost in transit. If tracking shows successful delivery but you cannot locate the package, please first check with:

Neighbors
Family members or roommates
Building management
Front desk, reception, or mailroom
The local delivery carrier

Souneivmsdly is not responsible for packages that are lost, misplaced, or stolen after the carrier confirms delivery.

10. Shipping Locations and Delivery Coverage

Souneivmsdly ships orders worldwide.

In rare cases, if we are unable to deliver to a specific country or region, we will notify you as soon as possible.

Depending on product availability and logistics arrangements, orders may be shipped from fulfillment facilities located in the United States, Canada, Australia, the European Union, or directly from trusted manufacturing partners. This helps us maintain product availability, shipping efficiency, product quality, and competitive pricing.

11. Important Shipping Notices

Shipping Estimates

Delivery timelines are approximate and are not guaranteed. Souneivmsdly is not liable for delays caused by customs, carriers, weather, holidays, local delivery conditions, or other events outside our control.

Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, handling fees, VAT, or other charges required by the destination country or local authorities.

These charges are not included in the product price or standard shipping fee unless clearly stated otherwise at checkout.

Address Accuracy

Please make sure your shipping address, recipient name, phone number, postal code, and delivery details are complete and correct before placing your order.

Souneivmsdly is not responsible for failed deliveries, returned packages, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

Delivered Packages

Once the tracking information confirms that a package has been successfully delivered, Souneivmsdly’s shipping responsibility is considered fulfilled.

We are unable to provide refunds, replacements, or compensation for packages that are lost or stolen after confirmed delivery.